Shipping Policy
At TRIYUN, every order shipped within the United States qualifies for free standard shipping. Orders with a net value of US$50 or more also qualify for free express shipping. Each piece is carefully prepared and dispatched from our studio in Hong Kong.
1. Shipping Destinations
We currently ship to addresses within the United States.
Certain delivery services may not be available for PO Boxes, remote areas, or locations that are not supported by the selected carrier.
2. Shipping Costs & Eligibility
Every TRIYUN order shipped within the United States qualifies for free standard shipping. Free express shipping is available when the net order value is US$50 or more, subject to carrier availability.
- Standard Shipping — FREE: Available on all orders. Delivered in approximately 10–18 business days after dispatch.
- Express Shipping — FREE: Available on eligible orders with a net order value of US$50 or more.
Important Notes:
- Net Order Value: Shipping eligibility is based on the actual amount paid after all discounts and promotional codes have been applied.
- Carrier Availability: If Express Shipping is unavailable for a particular destination or address type, the order will be sent using the best available free tracked service.
3. Processing & Delivery Timeframes
Your estimated delivery time includes order processing and international transit.
| Shipping Phase | Estimated Timeframe |
|---|---|
| Standard Processing | Up to 5 business days |
| Standard Delivery | Approximately 10–18 business days after dispatch |
| Express Processing | Approximately 1–3 business days |
| Express Delivery | Approximately 6–12 business days after dispatch |
Business days exclude weekends and public holidays. Delivery windows are estimates rather than guarantees and may be affected by customs inspections, severe weather, carrier disruptions, address issues, or other events outside our reasonable control.
Peak periods—including Lunar New Year, Black Friday, and December—may require additional processing or transit time.
4. Customs, Duties & Taxes
We work with specialized international shipping partners to make the customs process as smooth as possible.
- Customs Arrangements: Our shipping partners generally arrange customs clearance and may cover applicable import charges where supported.
- Possible Additional Charges: TRIYUN cannot guarantee that all duties, taxes, customs fees, or carrier charges will be prepaid. Customs requirements and assessments are determined by the relevant authorities and may change without notice.
- Recipient Responsibility: If additional charges are assessed by customs authorities or the delivery carrier, the recipient may be required to pay them.
- Contact Us: If you are asked to pay an unexpected customs charge, please contact us at support@triyun.co before making payment so we can help verify the charge.
5. Tracking & Updates
Once your order leaves our studio, you will receive a shipping confirmation email containing a tracking link.
- Tracking Sync Period: Tracking updates may take approximately 2–4 days to appear after dispatch. This is normal and does not necessarily mean that your parcel has been lost.
- International Hub Transit: Parcels typically take approximately 3–5 days to reach the international shipping hub. Tracking will usually refresh after the parcel is scanned at the airport or the next transit facility.
6. Missing, Delayed or Damaged Packages
- Packages Still in Transit: If tracking does not show successful delivery within 30 business days after dispatch, please contact us. We will open an investigation with the carrier and, once the investigation is completed, provide an appropriate replacement or refund.
- Packages Marked as Delivered: If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, building management, and the local carrier first. A separate carrier investigation may be required before a replacement or refund can be approved.
- Damaged or Incorrect Items: If your order arrives damaged or you receive the wrong item, please email us with clear photographs within 7 days of delivery so we can investigate promptly. This reporting period does not limit any rights available under applicable law.
7. Returns
Eligible returns are accepted within 30 days of delivery. Items must be unworn, unused, in their original condition, and returned with their original packaging.
Please contact us before sending a return. Returns sent without prior authorization may experience processing delays.
Return shipping costs are generally the customer’s responsibility unless the item arrived damaged or incorrect, or otherwise required by applicable law.
Please refer to our Refund Policy for complete eligibility requirements, exclusions, return instructions, and refund processing information.
8. Questions
Questions about your shipment or our Shipping Policy? Contact us at: